FAQs
Here you will find all the answers to frequently asked questions.
Weather & Departure
If it rains, we’ll provide you with an umbrella. We sail in all weather conditions.
A ship is a Faraday cage. In our two salons, you’ll always find a safe shelter.
Of course—you’ll receive a full refund of your ticket price, plus a 10% discount on a future booking.
Please be patient; we’ll be there shortly.
Sometimes a cargo ship passes ahead of us or the lock is already full, which can lead to minor scheduling delays.
What may be brought on board?
No, we ask that you do not bring anything of your own.
Guide dogs and assistance dogs: yes. Lap dogs: yes. Otherwise: no. In exceptional cases, if the crew takes a particular liking to your furry friend, they may decide to allow them on board.
Of course.
May I bring a stroller on board?
Every guest is warmly welcome, and our crew is committed to assisting in any difficult situation.
We also carry wheelchairs on board. However, due to the vessel’s design, the historic ship is not fully accessible. There are several steps and narrow doorways leading to the restrooms.
Unfortunately not, due to lack of space in the restrooms. Please bring a suitable changing pad. Our crew on board will do their utmost to provide you with a quiet spot below deck.
Tour and Tickets
Yes. At all official stops on our tours, you may board or disembark. The tour price remains the same.
We operate on the calm waters of Zone 4. That has never happened.
If you cancel up to four weeks before the booked tour, the amount will be refunded minus a 20% service fee. As the date draws nearer, purchased tickets are non-refundable.
Friends & Partner
Kaiser Friedrich offers exclusive steamboat cruises that combine Berlin’s historic tradition with modern comfort and first-class service.
Docks
- Burgstraße 27, 10178 Berlin
- Anna-Louisa-Karsch-Straße 2, 10178 Berlin
- Märkisches Ufer, 10179 Berlin
- Mühlenstraße 70-71, 10243 Berlin
- Uber Arena
- Reederei Hadynski
- Alte Börse
- Historischer Hafen